Privacy Policy
Effective Date: 2026-09-07
Website: https://www.thehki.com
The Holistic Ketamine Institute ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains what information we collect when you use this website, how we use and protect it, and the choices you have. By using this website, you agree to the practices described in this policy.
1. Information You Provide
The only personal information we collect is what you voluntarily submit through our discovery call request form, which asks for your name, email address, preferred appointment date, the condition you are seeking care for, and an optional message. This form is used solely to respond to your request for a call or appointment.
2. Information Collected Automatically
When you submit a form, we record the IP address of the submission to help detect and prevent spam and abuse. We do not use this information to identify you.
We use Umami, a privacy-friendly web analytics service, to understand how visitors use our site. Umami does not use cookies and does not collect personally identifiable information. It gathers aggregate data such as pages viewed, referring websites, device and browser type, and general geographic location.
3. How We Use Your Information
We use the information you provide to respond to your appointment or discovery call request, to communicate with you about your request, to maintain the quality of our services, and to protect the security and integrity of this website. We do not sell, rent, or lease your personal information to any third party.
4. Cookies & Analytics
This website does not set cookies. The analytics service we use (Umami) is cookieless and does not track you across other websites. You can read Umami's privacy policy at https://umami.is/privacy.
5. Third-Party Services & Data Storage
This website is hosted by Netlify, which processes form submissions and web traffic on our behalf. Submitted form data is stored securely in Airtable, a third-party database service. Your information may pass through and be stored by these services, which maintain their own security measures and privacy policies:
Netlify: https://www.netlify.com/privacy
Airtable: https://www.airtable.com/privacy
Access to this data is limited to staff who need it to respond to your request. We do not share your information with any other third parties except as required by law or as described in this policy.
6. Health Information & HIPAA Notice
Because the condition you share in our form is health-related information, we treat it as protected health information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA). We collect only the minimum information needed to respond to your request. We maintain administrative, technical, and physical safeguards to protect your information, limit access to authorized staff, and never sell or share your health information for marketing purposes without your written authorization.
This website is not a secure patient portal. Please do not submit detailed medical records, full health histories, or other sensitive health information through our forms. You may discuss your health information with us by phone at (323) 696-0207.
7. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the right to request that we disclose the categories of personal information we collect about you, the categories of sources, the business purpose for collection, and the categories of third parties with whom we share it. You also have the right to request deletion or correction of your personal information and to opt out of any "sale" or "sharing" of personal information. We do not sell or share personal information. To exercise any of these rights, contact us at contact@thehki.com. We will not discriminate against you for exercising your privacy rights.
8. Security
We use encryption in transit (HTTPS) across this website, rely on the security protections provided by Netlify and Airtable, and restrict access to the systems where your information is stored. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Children's Privacy
This website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us and we will delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
The Holistic Ketamine Institute
contact@thehki.com
(323) 696-0207
12470 W Washington Blvd
Los Angeles, CA90066